Refund Policy

At foruia.shop, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our refund and cancellation guidelines below.

Return & Replacement Policy

We accept return or replacement requests only in the following cases:

  • The product received is damaged, defective, or incorrect

  • The product received is different from what was ordered

To request a return or replacement, please contact us within 7 days of delivery.

Required for Return Approval:

  • Order ID and contact details

  • Clear photos or video of the product and package opening

  • Description of the issue

If approved, we will arrange a pickup (if available) or request customer return shipping depending on location.

Conditions for Return

A return may not be accepted if:

  • The product has been used, damaged, or altered after delivery

  • Product packaging or accessories are missing

  • The claim is raised after 7 days of delivery

  • The product is listed as non-returnable (personal use items, hygiene products, etc.)

Refund Process

Once the returned item is received and inspected, we will notify you about the refund status.

Approved Refunds Will Be Processed Within 5–7 business days

Refunds will be issued to the original method of payment.
In some cases, time may vary depending on bank or payment provider.

Cancellation Policy

  • Orders can be canceled only before they are shipped.

  • Once the order is dispatched, it cannot be canceled or changed.

If cancellation is approved, refunds will be processed within 5–7 business days.

Exchange Policy

Exchanges are available only for damaged or incorrect items and are subject to stock availability.

Non-Refundable Items

We do not offer returns/refunds for:

  • Products damaged due to customer misuse

  • Items without original packaging

  • Change of mind after delivery

Order Not Delivered

If your order is lost in transit or undelivered, we will provide a full refund or reshipment after verification with the courier partner.

Contact for Return or Refund Support

If you have any issues, reach us at:

Email: foruia.shop@hotmail.com
Phone: +91 95101 65673
Address: 9-A, Balmukund Society, Punagam, Chorasi, Bombay Market, Surat, Gujarat – 395010
Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM